Enhancing efficiency and patient safety with Ardens Manager

In 2025, The Dulwich Medical Centre adopted Ardens Manager following an ICB-wide procurement across South East London. The initiative aimed to establish a single analytics platform for primary care, offering real-time insights, supporting local and national service delivery, and generating actionable population health intelligence.

Dr Ravi Gupta, GP Partner at The Dulwich Medical Centre, shared how implementing Ardens Manager has transformed operational efficiency, compliance and patient safety within the practice.

The challenge:

Before implementing Ardens Manager, the practice faced several key challenges:

• Limited access to real-time data

• Reliance on multiple, disconnected reporting systems

• Time-consuming creation and management of complex searches

• Difficulty maintaining compliance with CQC requirements

• Complicated data outputs with annual changes

• Significant management time spent on compliance and reporting

The introduction of a single, ICB-endorsed platform offered an opportunity to simplify processes, consolidate data, and improve efficiency across clinical and administrative workflows.

Implementation:

The Dulwich Medical Centre team were already familiar with Ardens Clinical and trusted Ardens' reputation for reliability. A demonstration of Ardens Manager at Best Practice London highlighted the platform’s powerful analytics, intuitive dashboards, and seamless integration with EMIS Web, reassuring the team that implementation would be smooth and straightforward.

Dr Gupta highlighted the value of the ICB’s partnership approach, including a rigorous procurement and safety review process, which provided reassurance and saved practices significant time in undertaking these tasks individually.

Real-time data and automated processes made adoption simple and effective, and the team quickly identified several features that have become invaluable, including:

• Palliative care lists

• DMARD monitoring

• Repeat prescription management

• CQC alerts and safeguarding tools

These features replaced previously fragmented search processes, making CQC preparation significantly easier.

The team identified a champion user to lead the rollout and ensure the platform was successfully embedded across the practice. They attended online training, made use of the Ardens live chat for support and ensured regular updates were included in clinical and PLT meetings. This approach helped staff across all roles understand how Ardens Manager could support their daily work and improve patient outcomes.

Outcomes:

Since adopting Ardens Manager, The Dulwich Medical Centre has reported a range of improvements:

• Greater efficiency with a web-based portal accessible from any site and easy task allocation

• Automatic data uploads, providing real-time visibility of performance metrics

• Clear, visual dashboards that simplify CQC inspections and highlight areas for improvement

• Monthly reviews led by a senior clinician, using Ardens Manager for clinical safety and monitoring alerts

• Enhanced patient safety and reduced clinical risk through proactive oversight

Conclusion:

Ardens Manager is now an integral part of daily operations for The Dulwich Medical Centre, streamlining workflows, improving oversight, and strengthening patient safety. The ICB-wide approach has delivered tangible benefits at practice level, demonstrating how digital innovation can empower primary care to deliver smarter, safer, and more efficient services.

Find out more about the benefits of Ardens for GP Practices and Integrated Care Boards.