Maximising GP practice income and efficiencies

Dr Marks Practice in Romford, Essex, has been serving the local community for over 35 years. Operating with a single GP and a small, dedicated team, the practice supports a diverse population of more than 4,100 registered patients. Given the high patient-to-staff ratio, managing time, resources, and workload effectively remains essential to ensure the practice can provide safe and sustainable care.

With a need for better visibility over practice performance and always looking for ways to improve practice management, Practice Manager Francine came across an email about Ardens Manager, and decided to explore what the platform could offer.

Dr Marks Practice started using Ardens around three years ago, and the resources quickly became fundamental to their everyday operations. Francine now reflects that they don’t know what they’d do without Ardens Manager.

Since introducing Ardens Manager, the team now benefit from real-time insights into key clinical and administrative areas. The practice has been able to utilise the platform’s easy-to-use dashboards to identify improvements in practice efficiency and income, closing gaps in key areas such as QOF.

With detailed data at their fingertips, the team can take timely, proactive steps to identify and address gaps, optimise performance, and ensure that income-generating activities are not overlooked.

Practice Manager Francine says: “Our success with QOF this year is solely due to Ardens. Before we started using Ardens Manager we weren’t aware of what we were missing. But we’re now looking at everything differently.

“We have much more awareness, we know what work needs to be done, and we’ve now got clear goals in sight. The Ardens team has made us aware of so much. The training and support is amazing.

“I’d give it 11 out of 10, it really is fantastic. I just wish I had more time to utilise all of the wonderful things it does, it’s brilliant.”

Find out more about the benefits of Ardens for GP Practices.