THE CHALLENGE
Reaching the right patients, at the right time
• Finding the right patients for a campaign or review
• Reaching people through the right communication channel
• Collecting information before an appointment or clinic efficiently
• Keeping track of replies, progress and patients still outstanding
Identify
Find the right patients. Use Ardens Manager searches and population intelligence to identify patients requiring action.
Message
Contact them directly. Send patient communications via NHS App, SMS and email.
Questionnaires
Gather information upfront. Use questionnaires to collect structured information before patients are seen.
Book
Direct patients to the right care. Give patients a simple route to book into the appropriate clinic or service.
Review
See responses and campaign progress. Review patient responses, monitor progress and see which patients remain outstanding.
PATIENT MESSAGING
Automated Recall
Ardens Manager is being developed to automate more of the recall workflow.
Automated Recall will enable organisations to create structured recall pathways that automatically identify patients requiring action, send communications and follow up patients who remain outstanding.
Instead of repeatedly running searches, exporting lists and manually sending subsequent invitations, teams will be able to manage the process through a defined workflow in Ardens Manager.
Ardens Manager also helps organisations coordinate proactive care with the capacity available to deliver it. Patient invitations can be controlled in line with appointment availability, helping teams manage the flow of patients into clinics and services rather than inviting an entire cohort at once.
THE BENEFITS
One connected patient messaging workflow
✓ Identify patients using the searches and reports you already trust
✓ Contact people directly through NHS App, SMS and email
✓ Collect structured responses with questionnaires and surveys
✓ Review campaign progress and outstanding patients in Ardens Manager
