Terms
Policies and documents
Third Parties
Updated on 29th October 2026
Ardens uses a range of trusted third-party suppliers to help deliver, support and improve its delivery and operations. The organisations listed below represent the principal third-party suppliers used by Ardens for key business and operational functions. This list is not exhaustive and may change from time to time as services are added, replaced, enhanced or retired.
Sub-processor
Service provided
Personal data processed
Processing location
Xero
Accounting, invoicing and financial management
Client and supplier contact details, billing information, payment records, transaction history and financial documentation
NHSmail
Secure email communications
Staff names, email addresses, email content and attachments, which may include patient information where authorised
Campaign Monitor
Marketing communications and newsletters
Names, email addresses, organisation details and email engagement information such as opens and clicks
FreshChat
Customer support and live chat
Names, contact details, chat transcripts, support enquiries and information provided during support interactions
YouTube
Hosting, publishing and delivery of educational, training, support and marketing video content
Viewer analytics, user engagement information, video interaction data, comments, channel subscriptions and other information provided when interacting with YouTube-hosted content
ClickUp
Customer relationship management (CRM), project management, task tracking and internal documentation
Customer and prospect contact details, organisation information, sales and relationship management records, communications, meeting notes, task assignments, comments, uploaded files and project information
Microsoft 365 and Teams
Productivity, collaboration, document management, communications, meetings and knowledge management
Staff names, email addresses, contact details, documents, emails, calendar information, Teams chat messages, channel conversations, uploaded files, meeting attendance information, meeting recordings, meeting transcripts, Copilot-generated content, collaboration content and associated audit information
Mixpanel
Product analytics and service improvement
Usage data, feature interactions, session information and product activity metrics
Appcues
In-product guidance and user onboarding
User identifiers, usage information, feature engagement data and onboarding interactions
WorkRamp
Training, learning management and certification delivery
Names, email addresses, organisation details, enrolment records, training progress and completion records
